The parcel is not ours to send
We do not hold stock and we do not post anything. Every piece in this catalogue is fulfilled by our retail partner, and the whole journey from the button to your door is theirs.
That means the delivery options, the cost, the estimated dates and the tracking all appear on their side, at their checkout and in their account pages. We do not set any of it and we cannot alter it.
What you will see when you get there
The partner shows the available delivery speeds for your address before you commit, along with what each one costs and when it is expected. Whether any of them come at no charge depends on their own rules, which change and which we are not going to guess at here.
After the order is placed, the status and the tracking number live in your account with them.
Where a piece ships from
Stock location varies by piece and by colour, and the partner routes each order from wherever it sits. We do not run a warehouse of our own, so we cannot tell you which one yours will leave from.
Common questions
- Can you speed up an order?
- No. Nothing about a placed order passes through us.
- The tracking has stopped moving.
- Raise it with the partner through the account you ordered from. They can see the consignment; we cannot.
- Do you ship outside the United States?
- We do not ship at all. Whether the partner does depends on the piece and on your address, and their checkout will tell you.